Payment Support

Who do I contact about a refund?

The best way to resolve any of the above issues is to directly contact the booking site. The details can be found in the email you booked with. Click the relevant link for specific support information.

 

  • BOOKING & ACCOMODATION SITE DIRECTORY
  • AIRLINES AND AGENT DIRECTORY

Who do I contact for an invoice for my booking?

We recommend contacting the booking site used to secure the reservation. The details can be found in the email you booked with. Click the relevant link for specific support information.

 

  • BOOKING & ACCOMODATION SITE DIRECTORY
  • AIRLINES AND AGENT DIRECTORY

Taxes & other fees that I might have to pay?

Possible transaction fees, resort fees and fees related to the booking site or hotel policies are not included in the deal on our website and may vary from booking to booking, depending on your payment method and the booking site you’re using, contact the hotel or booking site directly.  The details can be found in the email you booked with. Click the relevant link for specific support information.

 

  • BOOKING & ACCOMODATION SITE DIRECTORY
  • AIRLINES AND AGENT DIRECTORY

How do i amend a booking?

To cancel or change your booking you would need to contact the hotel, airlines or booking site directly. The details can be found in the email you booked with. Click the relevant link specific support information.

 

  • BOOKING & ACCOMODATION SITE DIRECTORY
  • AIRLINES AND AGENT DIRECTORY

My card has been charged but no booking confirmation

It may take up to 72 hours for the booking site to send the booking confirmation.  It’s always best to contact the booking site directly via email or telephone. You can find their contact details on your email which you provided at the time of booking.

What do you include in the prices shown on Comparethehotel?

Prices on Comparethehotel  always include an estimate of all taxes and charges that must be paid – our purpose is to make searching for travel as transparent as possible.

Price change when searching for more than one person

limited number of tickets is available at one particular price and when those are sold out, the next price category becomes available – usually at a slightly higher price. It can happen that there is only one ticket left at the initial price, and that is why when you try to book two or more tickets the total price changes

Price sometimes changes when redirected to flight provider

Price is updated again when redirected, so you always see the best price available from thetravel agent or airline at time of booking.